Refund Policy

1. Merchant of Record

All payments for OpenChess Premium subscriptions are processed by Paddle.com (Paddle Payments Ltd). Paddle handles billing, invoicing, sales tax, VAT, and refunds on our behalf. When you subscribe, your contract for payment is with Paddle, not directly with OpenChess.

2. 14-Day Refund Guarantee

You can request a full refund of your subscription within 14 days of your initial purchase or of any renewal. No justification is required. The guarantee covers:

• Both the monthly and the yearly subscription

• The first payment as well as every automatic renewal

• Subscriptions taken at a discounted rate, including the founder rate

This guarantee applies unconditionally, including after the service has started being performed. It therefore grants you at least the equivalent of the 14-day right of withdrawal provided by European Union consumer law, without requiring you to waive it in order to access the service immediately.

Beyond those 14 days, partial or pro-rated refunds are not offered. You can cancel at any time and keep Premium access until the end of the period you already paid for.

3. How to Request a Refund

To request a refund, you can:

• Contact us at contact@openchess.app with your account email and reason for the refund

• Contact Paddle directly through the payment receipt email you received

Refund requests are typically processed within 5-10 business days. The refund will be issued to the original payment method.

4. Cancellation vs. Refund

Canceling your subscription is different from requesting a refund:

5. Free Plan

The Free plan is entirely free of charge. No payment information is required, and no refund situation can arise.

6. Contact

For refund inquiries or any billing questions, contact us at: